Key Holding & Alarm Response: Everything You Need to Know
- Industry News
Professional key holding ensures your premises are protected even when you are not there.
What is Key Holding?
Key holding is a professional security service where a licensed security company securely stores the keys to your premises and responds on your behalf when an alarm is activated or access is needed outside of normal working hours.
Instead of you or your staff being called out at 3am when an alarm triggers, a trained security officer is dispatched to your premises to investigate, assess the situation, and take appropriate action — whether that means securing the building, liaising with emergency services, or simply resetting a faulty alarm.
How Alarm Response Works
When your alarm system is linked to our monitoring centre, any activation triggers an immediate response. Our control room assesses the alert and dispatches the nearest available officer to your premises. On arrival, the officer conducts a full external and internal inspection, identifies the cause of the alarm, and takes appropriate action.
If a genuine security breach is identified, the officer will secure the premises, contact the police or emergency services as needed, and notify you with a full incident report. If the alarm was triggered by a fault or false activation, the officer will reset the system and provide a report so you can address the underlying issue.
Why Your Business Needs Key Holding
- Removes the burden of out-of-hours call-outs from you and your staff
- Provides rapid, professional response to alarm activations 24/7
- Ensures your premises are secured quickly after any incident
- Reduces insurance premiums — many insurers offer discounts for professional key holding
- Provides detailed incident reports for every call-out
How Coast Services Can Help
Coast Services provides professional key holding and alarm response services across the UK. Your keys are stored securely in our monitored facility, and our SIA-licensed officers are available 24/7 to respond to any activation. We aim to have an officer on site as quickly as possible — typically within 30-60 minutes depending on location.
Contact us today to set up key holding for your premises and enjoy the peace of mind that comes with knowing your property is protected around the clock.
